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Help Centre
Delivery
How much is delivery/shipping/P&P?
How long does delivery take?
Where do you ship to?
Can I collect my order from you?
Placing an Order
How do I find products and place an order?
Can I order by phone?
Do you have a store I can visit and purchase from?
Order Status and Tracking
Has my order been dispatched? How do I track my order?
Can I change or cancel my order?
I received my items but they were faulty / damaged / missing parts. What do I do?
I received the wrong item(s). What do I do?
My order status says "Processing". What does that mean?
Payments, Coupons and Gift Vouchers
What payment methods do you accept?
Why is my payment not being accepted?
Where can I purchase a gift voucher?
How do I use a coupon or gift voucher?
Returns and Exchanges
How do I return an item?
How long do I have to return an item?
Will return postage be refunded?
My Account
How do I create an account?
How do I edit my account information?
My password is not being accepted.
I forgot my password.
My new password is not working. What should I do?
International Orders
Do you accept international orders?
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